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ME Pearls Warranty

INNOVAGE LLC ME PEARLS LIMITED LIFETIME WARRANTY

This limited lifetime warranty defines your rights regarding warranty coverage for your ME Pearls.  This warranty covers Makeover Essentials® pearl earrings, pearl strands as well as crystal earrings sold as part of ME Pearls 6-piece and 8-piece sets (“ME Pearls”).

PLEASE READ THE LIMITED LIFETIME WARRANTY IN ITS ENTIRETY.

Innovage LLC’s ME Pearls have been manufactured under the highest standards of quality and workmanship.  Innovage LLC warrants to the original purchaser for as long as you own the ME Pearls, that the ME Pearls will be free of defects in materials and manufacturing workmanship.  If, during the course of normal use or subject to normal wear and tear, the ME Pearls should break or, if the ME Pearls prove to be otherwise defective in material or manufacturing workmanship, Innovage LLC will replace your ME Pearls, subject to a $4.95 shipping and handling charge, or will refund the product purchase price (excluding sales tax and shipping and delivery charges associated with the purchase) of the ME Pearls to you, with the original proof of purchase and the return of the entire ME Pearls set so purchased.  Refunds are at Innovage LLC’s exclusive election.

What Does the Limited Lifetime Warranty Cover?

Innovage LLC warrants your ME Pearls against defects in materials and manufacturing workmanship for the life of your ME Pearls, subject to all limitations and exclusions.

What Does the Limited Lifetime Warranty Not Cover?

This limited lifetime warranty is extensive in that it provides replacement of your ME Pearls (or a refund of the product purchase price), subject to a $4.95 shipping and handling charge, with receipt of the original proof of purchase and the return of the entire ME Pearls set so purchased, for all defects in material or manufacturing workmanship.  However, damage due to product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other solvents (organic or otherwise) is excluded from coverage under this warranty.  Proper cleaning and drying of your ME Pearls is essential in maintaining this warranty.  Never store your ME Pearls in direct sunlight or heated areas as such may cause the ME Pearls to become brittle or crack and will void this warranty.  Any damage caused by improper care, handling, cleaning, drying or storage is excluded from this warranty. This warranty does not cover damage caused by normal wear and tear.

Except as otherwise provided by law, this limited lifetime warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether express or implied, statutory or otherwise, including without restriction those of merchantability or fitness for a particular purpose. Some states and provinces do not allow for the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.  This is your exclusive warranty.

What is the Coverage Period?

This limited lifetime warranty remains in force for the life of the ME Pearls, subject to all limitations and exclusions regarding proper handling, use, cleaning, care, maintenance and storage.

Who Is Covered by the Limited Lifetime Warranty?

This limited lifetime warranty covers the original purchaser of the ME Pearls during the warranty period, subject to all limitations and exclusions.

<pWhat Will Innovage LLC Do in the Event of an Issue?

Innovage LLC will replace your ME Pearls, subject to a $4.95 shipping and handling charge, or will refund the product purchase price with receipt of the original proof of purchase and the return of the entire ME Pearls set so purchased, in the event of a defect in materials or workmanship.  Refunds will be at Innovage LLC’s exclusive election.  Refunds will cover the product purchase price (excluding sales tax and shipping and delivery charges associated with the purchase).

Who Should I Contact in the Event of an Issue?

In the event you believe that you have a warrantable issue, please send your  name, address, description of the issue/defect, together with the original receipt of the proof of purchase and the return of the entire ME Pearls set so purchased and $4.95 to cover shipping and handling charges to Innovage LLC at:  4490 Von Karman Avenue, Newport Beach, CA  92660  or  submit your inquiry to customerservice@makeover-essentials.com .  Innovage must receive the entire ME Pearls set you purchased – not just the defective piece or defective item(s).  Should Innovage LLC elect to issue a refund of the product purchase price, your $4.95 payment (to cover shipping and handling charges) will be returned to you.